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Why can't I get the Document Camera to work with my computer?
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If you are unable to get the Document Camera to work with your computer, make sure:
*You are using Windows Vista, Windows XP or Mac OS X 10.5 or higher.
*You have the Document Camera plugged into a USB 2.0 port.
*You are using an eBeam product. eBeam software currently only supports the eBeam Focus Document Camera.
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Why can't I get my Document Camera to focus?
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If you are unable to get the Document Camera to focus:
*Check the settings on the Document Camera.
*Move the lens until the picture is clear.
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Why can't meeting participants see my Document Camera images?
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Document Camera images are not shared to meeting participants during a shared meeting. To share select images with your meeting participants, add your Document Camera image as an element to your Scrapbook page.
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My question hasn't been answered. How do I contact the eBeam by Luidia technical support team?
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If you have a question that hasn't been answered, our support team can help you get the answers you need. Please have the following information ready before you call:
*The (hardware) product's serial number and model number
*The software version (e.g. Interact 2.3.3 or Workspace 1.0.2)
*Your computer's operating system and version (e.g. Windows XP SP3 or Mac OS X 10.6.4)
*A brief description of the problem and any steps that you have already taken to try and resolve the problem
*A brief description of any recent changes to your environment (e.g. a new computer, new lighting or motion detectors)
Contact Info
Phone: Toll free 1.888.99EBEAM (U.S. and Canada) or +1.650.413.7550 Monday-Friday, 9am - 5pm PST
Online: Click HERE to fill out an online request form for technical assistance.
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