eBeam Warranty

eBeam Hardware Limited Warranty Eligibility:

  1. eBeam Classic (3 Years)*
  2. eBeam Classic with Capture Pack (3 Years)*
  3. eBeam Edge USB (3 Years)*
  4. eBeam Edge USB with Capture Pack (3 Years)*
  5. eBeam Edge Wireless (3 Years)*
  6. eBeam Edge Wireless with Capture Pack (3 Years)*
  7. eBeam Edge Wireless with Battery Pack (3 Years)*
  8. eBeam Engage (3 Years)
  9. eBeam Capture Pack (3 Years)
  10. eBeam Interactive Stylus (3 Years)
  11. eBeam Inscribe (1 Year)
  12. eBeam Wireless Keyboard (1 Year)
  13. eBeam Livewire (1 Years)
  14. eBeam Battery Pack (2 Years)
  15. eBeam Edge Display Bracket (2 Years)

*Interactive Receiver only maybe extended to seven-year limited warranty when product is registered within 90 days of purchase at www.e-beam.com/support/product-registration.

Subject to the terms and conditions of this Limited Warranty and in lieu of any other (if any) express warranties Luidia warrants that under normal use and service, and for ninety (90) days from delivery to a Product end user, the Software in the Products will substantially conform with the accompanying Luidia packaging and documentation. Luidia further warrants that under normal use and service, and for twelve (12), twenty-four (24) or thirty-six (36) months, depending on specific Product Warranty, from delivery to a Product end user, the hardware portion of the Products, if used as authorized in accordance with Luidia packaging and documentation, will not have significant defects in materials or workmanship that make the Products unusable. As to any defects discovered after the Warranty Period, there is no warranty or condition of any kind.  Luidia makes no warranty or representation that the Products will meet any end user's specific requirements, that the operation of the Products will be secure, uninterrupted or error free, or that all defects in the Products will be corrected. Luidia makes no warranty, implied or otherwise, regarding the performance or reliability of any third party products (hardware or software). Installation of any third party products other than as authorized by Luidia will void all warranties given by Luidia. In addition, use, modification and/or repair of the Products other than as authorized by Luidia voids all warranties.

The express warranty stated above is the only express warranty made to You and is provided in lieu of all other express or implied warranties and conditions (except for any non-disclaimable implied warranties that exist), including any created by any other documentation or packaging. No information or suggestions (oral or in a record) given by Luidia, its agents, affiliates or suppliers or its or their employees or agents, shall create a warranty or condition or expand the scope of this Limited Warranty. Luidia will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the Product does not exist or results from: (a) misuse, including but not limited to: dropping, exposing to water or extreme environmental conditions, or subjecting unit to physical or electrical stress; (b) modification of the Products not authorized by Luidia; (c) combination of the Products with any components or materials not provided by Luidia; (d) failure to follow Luidia's installation, operation, or maintenance instructions; and/or (e) acts of third parties, acts of God, accident, fire, lighting, power surges or outages, or other hazards.

Limitation on Duration of Implied Warranties. You may also have an implied warranty and/or condition under the laws of some jurisdictions, which is hereby limited to the duration of the Warranty Period. Some jurisdictions do not allow limitations on how long an implied warranty or condition lasts, so the foregoing limitation may not apply to You.

Luidia may make Product upgrades and updates available from time to time at such cost as Luidia may determine. Such updates and/or upgrades may, however, require You to update your computer operating system in order to successfully use the Product.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE, NEITHER LUIDIA NOR ITS SUPPLIERS MAKE ANY REPRESENTATIONS OR WARRANTIES TO ANY PERSON OR ENTITY WITH RESPECT TO ANY OF THE PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS NOTICE OR ANY OTHER COMMUNICATION, AND LUIDIA AND ITS SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTY OR CONDITION OF SECURITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND/OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. THERE IS NO WARRANTY OR REPRESENTATION THAT THE OPERATION OF THE PRODUCTS WILL BE UNINTERRUPTED, FAULT-TOLERANT, SECURE OR ERROR-FREE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOLE LIABILITY OF LUIDIA, AND THE SOLE REMEDY, RELATING TO ANY AND ALL APPLICABLE WARRANTIES SHALL BE, AT LUIDIA'S OPTION, TO REPAIR THE PRODUCT, REPLACE THE PRODUCT, OR PROVIDE A REFUND FOR THE PRICE PAID TO LUIDIA FOR THE PRODUCT.

The above remedy is subject to the following:

Any warranty claim shall be communicated through Luidia Technical Support and be subject to Luidia RMA Policy available here ยป All products that are replaced will become the property of Luidia. Replacement products or parts may be new or reconditioned. Luidia warrants any replaced or repaired product or part for the remainder of the initial warranty period; If an upgrade to Software is delivered with a new limited warranty, then the terms of that new limited warranty will apply only to the Software as upgraded, but will not apply to the original Hardware Device;

Any repaired or replaced Software or Hardware device will be new or refurbished or serviceably used, comparable in function and performance to the original Hardware or Software device, and may include third party items;

Except as otherwise required by legislation in your jurisdiction, costs associated with transport (including packaging) for warranty service shall be at your expense; and Luidia does not provide any warranties regarding any other services provided under this Limited Warranty and disclaims all duties (if any) of workmanlike effort or of lack of negligence regarding such services.

DISCLAIMER. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to You. Where any term of this Limited Warranty is prohibited by such laws, it shall be null and void, but the remainder of the Limited Warranty shall remain in full force and effect if its allocation of risks is not materially disturbed. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty.

BENEFICIARY. To the extent allowed by applicable law, the Limited Warranty is only made to You, the first licensed user of the Software or purchaser of the Hardware and/or Software, and there are no third party beneficiaries of the Limited Warranty. Except as required by law, this Limited Warranty is not intended for and does not apply to anyone else, including anyone to whom You make any transfer as authorized in the Agreement.

Luidia will extend the term of the limited hardware warranty described above for an additional four (4) years (i.e., a total of seven (7) years), for the receiver portion of the Product only, provided only for the eBeam Classic, eBeam Classic Complete, eBeam Edge USB, eBeam Edge USB Complete, eBEam Edge Wireless, eBeam Edge Wireless Complete, eBeam Edge Wireless with Battery Pack. Luidia will extend the terms of the limited hardware warranty provided that the product is eligible, and that the purchaser completes the product registration through Luidia's online registration page.

The eBeam Engage, eBeam Capture Pack and eBeam Interactive Stylus carry a three-year limited warranty and do not qualify for the above mentioned extended warranty. The eBeam Battery Pack and eBeam Display Bracket carry a two-year limited warranty and do not qualify for the above mentioned extended warranty. The eBeam Wireless Keyboard, eBeam Inscribe, and eBeam Livewire carry a one-year limited warranty and do not qualify for the above mentioned extended warranty.  

The above mentioned extended warranty applies to products purchased after January 1, 2010. For products purchased before January 1, 2010, Luidia warrants that under normal use and service, for twenty-four (24) months from delivery to a Product end user, the hardware portion of the Products, if used as authorized in accordance with Luidia packaging and documentation, will not have significant defects in materials or workmanship that make the Products unusable. All other Luidia warranties and disclaimers remain as previously indicated.

SUPPORT & SERVICE. If You purchased your product from a Luidia Authorized Reseller, contact the Authorized Reseller for information about support and service agreements applicable to your product. For information on Luidia service, go to the Luidia web site www.luidia.com/support.html

Click here to download the warranty PDF for more information.