support | troubleshooting

This section of the diagnostic will help diagnose problems experienced with the eBeam software applications. Problems experienced with the physical eBeam components (i.e., the hardware, marker sleeves, and eraser), can be found in the Hardware Problems diagnostic section.

Please review the eBeam Known anomolies section first to determine if the problem you are experiencing is listed there.

If your problem is not listed among the Known anomolies, identify the symptom that most closest resembles the problem you are experiencing. If you are experiencing a problem not listed here, please contact Technical Support.

• Data written on the board no longer appears in the virtual whiteboard, but it used to work.
  
  
• Data written on the whiteboard only appears on a portion of the virtual whiteboard in the eBeam application.
  
  
• The Send feature in the eBeam application is inaccessible.
  
  
• Shortcut strip commands don't work
  
  
• Marker strokes are shown in the wrong color
  
  
• Eraser doesn't erase strokes
  
  
• eBeam mouse won't function
  
  
• I want to keep the eBeam application from automatically detecting the hardware at application startup.
  

• I am unable to host or join a meeting
  
  
• The eBeam data cannot be shared in a NetMeeting data conferencing session.
  
  
• eBeam whiteboard data can't be viewed during an eBeam Meeting