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If
the eBeam hardware is connected
correctly, eBeam may not be functioning properly because
you are trying to write in an area considered "dead
area".
Drawing
in Non-recordable Areas - Depending
on the placement of the pods and the size of the whiteboard
you are using, it is possible to draw in "non-recordable"
areas.
eBeam
can retrofit any existing whiteboard from 1.5 to 8
feet wide and up to 4 feet high. When
eBeam launches, it automatically calibrates the width
and height capture area based on the distance between
the pods. The capture width is the distance between
the pods, up to 8 feet. The capture height is calculated
at 3/4 of the distance between the left and right
pods, but cannot exceed 4 feet.
For example, on an 8x6 foot board, 3/4 of the distance
is 6 feet. However, as just mentioned, the height
of the capture area cannot exceed 4 feet. When eBeam
auto calibrates, the writing area supported would
be calculated as 8x4, with the 4 foot capture height
extending from the pods down. In
this example, there would be 2 feet of whiteboard
that would be "dead" are and which would
not be captured should you write in it.
If
the batteries are new, the environment is sound, and
the marks or erasures still do not appear, please
contact Technical
Support.
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