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support | troubleshooting

The Shortcut strip included in the eBeam package lets you issue Print Page and New Page commands without going to your computer or leaving the board.

The eBeam software does not detect the strip automatically; it must be activated and calibrated by you.

  1. Peel the Shortcut Strip off the backing and apply the strip along an edge of the image area. The Shortcut Strip is usually most convenient along the bottom or side edge.

    eBeam System with Shortcut Strip

    Make certain to keep the Shortcut Strip square with the edges of the board.

  2. To tell the software where the strip is applied, select Edit > Shortcut Strip > Calibrate.

  3. Use an eBeam marker to tap the upper-left and lower-right corners of the Shortcut Strip.

  4. Click OK.

    The eBeam window on your screen shows the location of the Shortcut Strip. eBeam retains the location of the Shortcut Strip from one session to another. Once calibrated, you can press an eBeam marker against the "buttons" on the decal to print or create a new board.

    If you remove and reapply the Shortcut Strip, you must calibrate again (step 2) to let the eBeam software know its location.

If the Shortcut Strip is not functioning properly, make certain:

  • The Shortcut Strip has been calibrated.
  • The decal is placed on the whiteboard parallel to the sides of the board. Slanting or skewing the decal will cause erratic results.
  • The decal is not positioned in a non-recordable area on the board.
  • The whiteboard or flat surface the Shortcut Strip decal is attached to is smooth.
  • Since a marker in an eBeam sleeve is used to activate the function buttons, also make certain that the sleeve is functioning correctly by testing one or more sleeves with the Shortcut Strip.

If the Shortcut Strip still won't function, move the decal to another location closer to the pods, recalibrate and try again.

If you have calibrated the shortcut strip and it still does not function properly, please contact Technical Support.