support | troubleshooting

This section of the diagnostic deals strictly with problems experienced while working with the physical eBeam components (i.e., the pods, sleeves, and eraser). Problems experienced with the software (i.e., application errors, Hosting or Joining a Meeting, eBeam & NetMeeting etc.) can be found in the Software Problems diagnostic section.

The eBeam pods, sleeves, and eraser contain electronic components which can be damaged if they are not cared for and stored properly.

This diagnostic sequence assumes that your eBeam hardware appears functional (i.e., pod and serial cable LEDs are lit) and is connected correctly.

How would you characterize the problem you are experiencing?

• The drawn data is "broken up", captured intermittently, or not captured at all.
  
  
• With one or more markers, strokes on the whiteboard do not appear in the eBeam window
  
  
• Marker strokes at the bottom of the board do not appear in the eBeam window
  
  
• Eraser doesn't erase screen
  
  
• Shortcut strip commands don't work
  
  
• Attempting to calibrate eBeam fails
  
  
• Marker strokes are shown in the wrong color

If you are unable to characterize the problem, please contact Technical Support.