|
Listed
below are problems and sample symptoms. Please select the problem that
most closely resembles what you are experiencing.
| Installation or
Communications problems |
If
- the
PC hangs during installation,
- the
software installation fails
- the
installation fails to detect eBeam,
- the
eBeam hardware isn't detected
when the eBeam application launches
you may have a
software, Windows or COM port conflict.
If
you are experiencing the symptoms above, select this diagnostic sequence.
|
| ThinkPad |
Select this diagnostic sequence if you are experiencing problems communicating
with the eBeam hardware on a ThinkPad.
|
| PalmPilot |
Select this diagnostic sequence if you are use
a PalmPilot
and are experiencing communication problems with eBeam.
|
| Software
problems
|
If
- data
written or erased doesn't appear correctly,
- the
Send feature in the eBeam application is
inaccessible,
- the
Shortcut strip commands don't work,
- the
eBeam mouse functions incorrectly, or
- you
experience problems hosting, joining or other data
conferencing problems,
select this diagnostic sequence.
|
| The eBeam
hardware (pods, sleeve, or eraser) is not working properly |
If
- the drawn
data is "broken up", captured
intermittently, or not captured at all,
- marker
strokes do not appear in the eBeam window,
- marker
strokes at the bottom of the whiteboard do not appear,
- the
shortcut strip commands don't work,
- the
eraser doesn't erase, or
- Calibration
fails
please
select this diagnostic sequence.
|
|
