Welcome to eBeam Edge Whiteboard Support

Show all / Hide all

fold faq

How do I setup the eBeam Edge?

The eBeam Edge should be placed on the far right or left side of the projected image, with a 2 inch space between the receiver and projected image. Make sure the eBeam receiver is centered vertically, and parallel to the edge of your image. For more details, please see the eBeam Edge Quickstart Guide (PDF, 340 KB).

fold faq

How do I attach the eBeam Edge to my board surface?

The eBeam Edge can be mounted using the Command Adhesive backing on any flat surface for the strongest hold. If you are using a board that is magnetized, the Edge can be mounted without using the Command Adhesive backing for a less permanent hold.

To mount using the adhesive backing: Peel the Command Adhesive backing from the eBeam receiver. Place your eBeam Edge in the desired location, press firmly and hold.

To mount using a magnetic surface: Remove the metal mounting bracket from the back of your eBeam Edge. Place your eBeam Edge in the desired location on your magnetized surface.

fold faq

What size can my active capture area be?

The maximum active capture area supported is 108 x 60 inches (275 x 152 cm).  The minimum active capture area supported is 17 x 11 inches (43 x 28 cm).

fold faq

What are the minimum system requirements for eBeam Edge?

Windows®   Macintosh®
Compatible PC with Pentium™ IV   Power PC®/ Intel™
1.4 GHz+ processor and 1 GB RAM   1.4 GHz+ processor and 1G RAM
Windows XP, Vista or Windows 7   OS X 10.5 through 10.6+
100 MB available hard drive space   100 MB available hard drive space
Available USB port   Available USB port

fold faq

What are the system requirements for eBeam data conferencing?

In order to participate in an eBeam meeting, you must be on an Ethernet network using TCP/IP protocols and have a valid IP address.

You can participate in a meeting by downloading eBeam software even if you don't have your own eBeam Edge receiver. You can also log in through the web using the latest Microsoft Internet Explorer version on PC or Safari on Mac OS X.

fold faq

What is the purpose of the button in the center of the eBeam Edge?

The button allows you to activate the calibration screen with one single push.  If you decide you want to exit the calibration screen, just press the button again to escape.  A LED ring surrounds the button which will glow green when the receiver is connected to a computer using the USB cable. If you are connected through Bluetooth this ring will glow blue.

fold faq

Can I use the eBeam Whiteboard marker pens with the eBeam Edge?

The eBeam Whiteboard marker pens are designed to work with eBeam Capture or other eBeam Whiteboard software. If you are using this software with your eBeam Edge, you will be able to use the whiteboard marker pens.

fold faq

Does eBeam Edge work with Bluetooth?

The eBeam Edge works with Bluetooth, however you must be using a Bluetooth-enabled eBeam Edge in order for your system to work. 

If you are currently using a Bluetooth enabled eBeam Edge, visit the Bluetooth support page in order to learn how to set up the receiver on your computer's specific operating system.

fold faq

Can my Bluetooth enabled eBeam receiver also work with the USB cord?

Yes, all Bluetooth enabled receivers also have the ability to work in USB mode.

fold faq

How can I move my eBeam receiver farther from the computer?

There are three suggested methods to extend the eBeam Edge receiver's connection to the computer. eBeam Edge is also available as a Bluetooth enabled receiver and has a range of up to 33 feet (10 meters).

USB Extender Cable: The first, and most straightforward way is to use an "active" USB extension cable. An active cable has special electronics to sustain the data signal, so you won't lose any capture speed from the eBeam receiver back to your computer. A single extension will offer 16 additional feet. Most manufacturers claim that you can connect up to four active extension cables, plus the original device cable, for a total of approximately 80 feet.

USB Hubs: The second way is to use passive USB cables with USB hubs. There are two types of hubs: USB powered and self powered. The self powered hub has a power cord that needs to be plugged in, while the USB powered hub runs using power supplied by the computer. In general, it's recommended that only self powered hubs be used wherever practical. The USB powered hub may only power a maximum of one hub, so you would need to alternate between the various ports as you go and may need to manually opem the USB port. The self powered hub powers all available ports which facilitates switching eBeam connections.

Put your eBeam on your network: The most complex option, but the only one that will allow you to extend the reach of the device beyond 80 feet (to any location within your network), is the USB Server. This server will allow you to put a USB device on a network, which can then be accessed by any computer on that network. It plugs into your network with a standard network cable and provides four standard USB ports. When you plug the eBeam into one of the ports, the receiver becomes available on the network and can be connected to any computer with eBeam software on it. There is a driver you will need to install on each of the computers for the USB server, but it is a small file (0.84 MB) and has a Quick Connect function accessible from the system tray. It will also be necessary that each user close the connection to the eBeam before another user can open it.

fold faq

What other eBeam products can be used with eBeam Edge?

For a fully interactive classroom or conference room experience, eBeam Edge can be paired with products such as the eBeam Focus document camera and the eBeam Inscribe wireless tablet.

fold faq

Which firmware version is my receiver using?

To find out which firmware version your receiver is using, check out the firmware support page

fold faq

Can I upgrade my receiver with new firmware?

Since the eBeam system is equipped with a digital signal processor, it can be upgraded with new firmware. Check your firmware version and upgrade as necessary.

fold faq

What type of whiteboard should I use with my eBeam system?

eBeam receivers were designed to retrofit existing whiteboards, so it is compatible with all types of boards. If you're starting from scratch, though and are looking for a new board, the most important decision make is your own personal preference. Think about how you are going to use the board and what is important to you, then speak to a whiteboard professional who can make sure all of your needs are met.

The most important thing to keep in mind regarding the eBeam system is to make sure that your whiteboard isn't too recessed into a frame. The system works by picking up ultrasonic waves emitted fromthe pen, so if the frame of your board is too thick, the waves will bounce off of it and will send intermittent signals back to the receiver. The second most important thing is to have a surface rigid enough to activate the pen. It requires about the same amount of tension as a ballpoint pen, so we don't suggfest using a projection screen. They allow too much give, and you could risk creasing the screen.

fold faq

What type of battery does the Whiteboard Marker Pen require?

The Whiteboard Marker Pens require two Lithium Coin CR2030 batteries each.

fold faq

How do I use the Whiteboard Marker Pen?

To use the Whiteboard Marker Pen, place a dry erase marker inside the sleeve compartment, and start annotating on your whiteboard.

fold faq

My question hasn't been answered. How do I contact the eBeam by Luidia technical support team?

If you have a question that hasn't been answered, our support team can help you get the answers you need. Please have the following information ready before you call: 

*The (hardware) product's serial number and model number

*The software version (e.g. eBeam Education Suite 2.3.3 or Workspaace 1.0.2)

*Your computer's operating system and version (e.g. Windows XP SP3 or Mac OS X 10.6.4)

*A brief description of the problem and any steps that you have already taken to try and resolve the problem

*A brief description of any recent changes to your environment (e.g. a new computer, new lighting or motion detectors)

Contact Info

Phone: Toll free 1.888.99EBEAM (U.S and Canada) or +1.650.413.7550  Monday-Friday, 9am - 5pm PST

Online: Click HERE to fill out an online request form for technical assistance.