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support | troubleshooting

ThinkPad, PalmPilot and Advanced Power Management

Laptops, especially IBM ThinkPads and portables with external docking stations, are particularly susceptible to COM port configuration difficulties. Review your laptop's documentation carefully to determine what COM ports you have and what ports are available.

If your laptop is a ThinkPad, you need to disable the infrared port and enable the serial port.

Some owners using a PalmPilot on the same port as the eBeam hardware will need to reconfigure the HotSync Manager.

Also be aware that some Advanced Battery Support programs have been known to interrupt serial communications. This problem is caused by the laptop turning the serial port OFF when the laptop goes into standby or power-saving mode. To correct for this, you can either configure the computer to leave serial ports ON during standby mode (consult your computer manual if possible), or turn OFF the power-saving features of the laptop.

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