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support | troubleshooting

How to determine your COM Port Configuration

It is best to have the documentation (manual) for your PC or the services of a system administrator to analyze your PC to determine how the COM ports are configured. Often the vendor of the PC can advise on how the ports were set up before sale. Failing those things, experimentation is required.

Windows 95 and Windows 98 Systems

On Windows 95 and Windows 98, you may run the program called Microsoft Diagnostics (MSD.EXE) from an MS-DOS prompt. In MS-DOS, type MSD and press <Enter>. From the screen that comes up you can learn two valuable facts: whether you have a Bus-type mouse or a Serial-type mouse, and how many COM ports you have.

If the Mouse box label indicates a Serial Mouse, then the mouse is using one of the COM ports and an external socket. Mice generally are configured to use COM1, but in some cases they are assigned to COM2. The number over the COM ports box indicates how many COM ports have been detected. If the number 3 appears, the PC has 3 serial ports installed and available.

or

You may right-click on My Computer, and choose Properties from the menu. Click on the Device Driver tab of the System Properties window. Click on the Ports (COM & LPT) selection to see what COM ports exist. This information is only as accurate as Windows Setup "sees", and may leave out certain devices, such as the IR (infrared) port on a laptop.

Windows NT Systems

On Windows NT, select Start > Settings > Control Panel > Ports. All currently installed ports will be displayed.

If you have a serial mouse on COM1, and know you have an internal modem, you most likely have the modem configured on COM2. You may check this by launching one of the communications programs used with the modem and check its "settings" or "configuration". The COM port in use will be indicated.

If the number of devices "in use" match the number of serial sockets on the back of the PC, there is no COM port left available for other devices and you will have to make an external port available.

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