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support | troubleshooting

On your PC, there are subtle interactions between programs running in the background together, especially those accessing the communications ports. In order to communicate with the eBeam hardware, you must have an available Communications (COM) port attached to a serial socket on your PC.

Below are topics regarding COM ports, managing them, and known issues regarding COM port management.

Once you have read these sections, continue with Troubleshooting COM Ports and eBeam.